Staffing Services

  Network operations refer to activities carried out by internal network personnel or third parties on which companies and service providers rely on to monitor, manage and respond to alerts on the availability and performance of their network. Staff with primary responsibility for network operations are often referred to as network operations analysts or network operations engineers.   A Network Operations Center, often referred to as a NOC (pronounced "knock"), is typically a centralized location where network operations staff provide 24/7 surveillance, monitoring, and management, 7 days a week, 365 days a week. day, 365 days a year This infrastructure environment can be located on the site and / or with a cloud provider.   Some key activities in the functioning of the network are:   Network monitoring Accident response Communication management (e-mail, voice and video) Performance, quality and optimization reports Software/firmware installation, troubleshooting, an...

  Definition:   A source of technical support for hardware or software. Helpdesks have people who can solve the problem directly or pass it on to someone else. The Help Desk software provides the means to access and track problems until they are resolved. It also provides management information related to support activities. See technical support and support tickets.   IT support is generally considered more tactical, with the primary objective of helping to quickly resolve the immediate needs of end-users, as well as technical problems and accidents. The helpdesk is reactive in nature, but it should be efficient and fast. IT support can be separated or part of a larger service center operation to improve customer services for the entire organization.   Here are some key help desk features:   Act as a single point of contact (SPOC) for IT support Use of a tracking solution for all incoming incidents Automatic ticket monitoring, routing, and e-mail notifications ...

  Global Operations Center presents a new global approach to network monitoring and customer support. It is a single point of contact for our customers, combining all the advantages of a NOC Services and a single body service desk that works well. Global Operations Center is a physical place, a secure room, where administrators can monitor the client's network, all devices connected to it, various IT infrastructure elements, operating systems and application platforms. Our experienced engineers supervise, monitor and maintain the network and other elements of each customer's IT environment and solve any problems that may arise. A single point of contact makes problem reporting easier and more effective than ever. Your employees do not have the search for the correct number for a support service, but they have a direct path to report any IT related issues, get information or even ask the simplest questions. Nor do they have to check different systems to keep track of ticket sta...

  Cyber attacks are now a daily routine for digital businesses without exception. Businesses could get away with simple security measures years ago, but ever-changing threats now require the latest security measures. Cybersecurity spending in the US USA It increased from $ 27.4 billion 8 years ago to $ 60 billion in 2017.   Along with the increase in the number and frequency of cyber attacks, the complexity of the attacks and the variety of TTP (tactics, techniques and procedures) is continually increasing.   This poses a global and well-considered challenge to companies in various industries from qualified security experts.   Given the Outsourced Cybersecurity Operations that is so important to businesses today, large and medium-sized companies need qualified teams of information security analysts and information technology engineers, in addition to daily security measures. However, the combination of security knowledge, technology, and intelligence required for i...

  Whether you need exclusive broadband Internet access, peer-to-peer connectivity, or an anywhere, multi-site network, Consolidated Communications has a managed router service to meet your needs. Our managed router services provide businesses, government offices, and educational institutions with highly available and reliable data network solutions with 24-hour proactive monitoring, trouble tickets, and responsive customer support.   Choose the managed router service that best suits your needs:   Dedicated Ethernet Managed Internet Access (E-DIA) - Designed for organizations that require a highly secure and dedicated connection between their local area network (LAN) and the public Internet.   Managed Ethernet Line (E-Line) - Provides dedicated point-to-point connectivity over the consolidated network rather than the public Internet to improve quality and security. There are two types of E-Line solutions.   Private Ethernet Line (EPL) - Provides point-to-poi...

  In this article we are going to learn about How to run a help desk from IT Helpdesk Manager   Good management of your IT helpdesk involves creating a high level of cohesion between your internal processes and the expectations of your external customers. Keeping everyone happy and managing their helpdesk well is a difficult task. To do this, you need the right tools, as well as well-documented and communicated processes, that give your staff and customers the right levels of expectations.   We asked several successful IT help desk managers for their best tips on how to manage their support activity wisely: keeping customers satisfied and their technicians accountable.   What the IT Manager Said:   You should have a clear understanding of all the metrics on your IT help desk, such as response time, first call resolution, and recovery time after service interruptions, and how to improve them to help with the bottom line. .   These expectations come largely...