Staffing Services

  Definition:   A source of technical support for hardware or software. Helpdesks have people who can solve the problem directly or pass it on to someone else. The Help Desk software provides the means to access and track problems until they are resolved. It also provides management information related to support activities. See technical support and support tickets.   IT support is generally considered more tactical, with the primary objective of helping to quickly resolve the immediate needs of end-users, as well as technical problems and accidents. The helpdesk is reactive in nature, but it should be efficient and fast. IT support can be separated or part of a larger service center operation to improve customer services for the entire organization.   Here are some key help desk features:   Act as a single point of contact (SPOC) for IT support Use of a tracking solution for all incoming incidents Automatic ticket monitoring, routing, and e-mail notifications ...

  Definition:   A source of technical support for hardware or software. Helpdesks have people who can solve the problem directly or pass it on to someone else. The Help Desk software provides the means to access and track problems until they are resolved. It also provides management information related to support activities. See technical support and support tickets.   IT support is generally considered more tactical, with the primary objective of helping to quickly resolve the immediate needs of end-users, as well as technical problems and accidents. The helpdesk is reactive in nature, but it should be efficient and fast. IT support can be separated or part of a larger service center operation to improve customer services for the entire organization.   Here are some key help desk features:   Act as a single point of contact (SPOC) for IT support Use of a tracking solution for all incoming incidents Automatic ticket monitoring, routing, and e-mail notifications ...

  What is Help Desk Software?   Support software can help companies solve technical problems faster and help IT departments work more efficiently. Such as? In short, an ithelpdesk organizes information, simplifies workflows and eliminates many manual processes. With help desk software (often a subset of service desk software), a technical support specialist will no longer need to record problems by hand scrupulously, rummaging through disorganized emails. to get to the end of a problem, manually follow the status of the problems or let the requests slip through the cracks.   A help desk system automates workflow for troubleshooting, centralizes information and keeps everyone up to date with email alerts. Instead of looking for someone in technical support for help, employees can simply send a ticket to the help desk team via e-mail or through a customizable web form. The help desk software will automatically receive, record and assign problems to the appropriate help des...

  Definition:   A source of technical support for hardware or software. Helpdesks have people who can solve the problem directly or pass it on to someone else. The Help Desk software provides the means to access and track problems until they are resolved. It also provides management information related to support activities. See technical support and support tickets.   IT support is generally considered more tactical, with the primary objective of helping to quickly resolve the immediate needs of end-users, as well as technical problems and accidents. The helpdesk is reactive in nature, but it should be efficient and fast. IT support can be separated or part of a larger service center operation to improve customer services for the entire organization.   Here are some key help desk features:   Act as a single point of contact (SPOC) for IT support Use of a tracking solution for all incoming incidents Automatic ticket monitoring, routing, and e-mail notifications ...

  Definition:   A source of technical support for hardware or software. Helpdesks have people who can solve the problem directly or pass it on to someone else. The Help Desk software provides the means to access and track problems until they are resolved. It also provides management information related to support activities. See technical support and support tickets.   IT support is generally considered more tactical, with the primary objective of helping to quickly resolve the immediate needs of end-users, as well as technical problems and accidents. The helpdesk is reactive in nature, but it should be efficient and fast. IT support can be separated or part of a larger service center operation to improve customer services for the entire organization.   Here are some key help desk features:   Act as a single point of contact (SPOC) for IT support Use of a tracking solution for all incoming incidents Automatic ticket monitoring, routing, and e-mail notifications ...