Tips from IT Helpdesk Manager
In this article we are going to learn about How to run a help desk from IT Helpdesk Manager Good management of your IT helpdesk involves creating a high level of cohesion between your internal processes and the expectations of your external customers. Keeping everyone happy and managing their helpdesk well is a difficult task. To do this, you need the right tools, as well as well-documented and communicated processes, that give your staff and customers the right levels of expectations. We asked several successful IT help desk managers for their best tips on how to manage their support activity wisely: keeping customers satisfied and their technicians accountable. What the IT Manager Said: You should have a clear understanding of all the metrics on your IT help desk, such as response time, first call resolution, and recovery time after service interruptions, and how to improve them to help with the bottom line. . These expectations come largely...